Frequently Asked Questions

Items and/or products purchased through the Website will be sent, properly protected in a cardboard box, to the postal address indicated on the order form by the transport agency. This address cannot be a post office box or public place, such as public roads, squares, stations, airports, or similar locations.

Delivery time depends on the shipping method selected and your location. Standard orders typically take 3 to 5 business days, while express orders can arrive in 1 to 2 business days.

Yes, we accept returns within a certain timeframe after receiving the order. Please review our return policy for details on how to proceed.

Once your order has shipped, you'll receive a confirmation email with a tracking link. You can use this link to track the status of your order in real time.

We apologize for any inconvenience. Please contact our customer service team as soon as possible so we can resolve the issue and arrange a replacement or refund as appropriate.

We accept a variety of payment methods, including credit/debit cards, PayPal, Bizum, and more. During the checkout process, you can select your preferred option.

We currently operate exclusively as an online e-commerce site, allowing us to offer a convenient shopping experience from the comfort of your home.

You can contact me via email, phone, or live chat. I'm here to help you with any questions or concerns you may have.